Questions About an Existing Order

When contacting us about an order, please include your order number and the email address used when the order was placed.

Damaged, Defective, Incorrect or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete or materially different from its product description, contact us as soon as reasonably possible.

• Your order number
• A description of the issue
• Clear photographs or videos where relevant

We will review the circumstances and provide an appropriate replacement, refund, return arrangement or other reasonable solution based on the issue.

Return Requests

Please contact customer support before sending merchandise back. After an eligible return request has been reviewed and approved, we will provide the appropriate return warehouse address and return instructions.

Please do not automatically send returns to our business registration address.